Terms of Refund Policy & Conditions

Before diving into the comprehensive terms and conditions, we emphasize the importance of understanding our refund and exchange policy:

  1. Section 1: Refund and Exchange Policy

    a. Digital Key Guarantee: We guarantee the functionality of every digital key we sell. If you encounter a key that does not work, our first response will be to offer you a replacement.

    b. 100% Refund: If the replacement does not rectify the issue, we will provide a full refund. Refunds are only granted when the digital key fails to work as intended.

    c. No Refunds for Working Keys: If the digital key functions correctly, refund requests will not be approved.

    d. Incorrect Purchases: If you inadvertently purchase the wrong product, we will not provide a refund. However, we can facilitate an exchange for the correct item.

    Section 2: Shipping Policy

    a. Instant Delivery: All our products are virtual and delivered directly to your email within 10 seconds of completing the purchase. This rapid delivery method is referred to as “instant delivery” in our product listings.

    b. Email Issues: If, for any reason, you don’t receive the email or are unable to locate it, please reach out to us through our live chat. Our team will assist you and, if necessary, reissue your digital product.

    c. Account Registration: For a permanent record of your purchase, you can register an account using the email address associated with your order. Upon doing so, your digital product will always be accessible from your account page.

    d. Delivery Delays: On occasion, we may delay the delivery of your product as we conduct routine risk assessments related to payment verifications. This step is crucial to ensure the security and integrity of all transactions on our platform.

    Section 3: Product Authenticity

    a. Genuine Keys: All Windows keys sold on our website are authentic and sourced from legitimate channels. We ensure that every key is genuine and will function as intended.

    b. Single Use Policy: Each Windows key is for single use only. Once activated, it cannot be used on another device.

    Section 4: User Responsibilities

    a. Accurate Information: Customers are required to provide accurate email addresses and payment details to ensure smooth transaction and delivery processes.

    b. Unauthorized Use: The purchase of keys for reselling or distribution without our written consent is strictly prohibited.

    c. Account Security: Customers are responsible for maintaining the confidentiality of their account information and for all activities that occur under their account.

    Section 5: Limitations and Liability

    a. Limitation: Our liability is limited to the cost of the digital key. We will not be held responsible for any damages or losses arising from the use or inability to use the Windows key.

    b. Technical Support: While we strive to offer support for any issues with our products, we do not provide extensive technical support for Windows installation or troubleshooting.

    Section 6: Modifications to Terms

    a. Updates & Changes: We reserve the right to modify, alter, or update these terms and conditions at any time. It’s the responsibility of the customer to periodically review the terms for changes.

    By purchasing from Vendafly, you agree to abide by the terms and conditions outlined above. If you have any questions or concerns regarding these terms, please contact our support team by chat.

www.vendafly.com operates in compliance with EU legislation, specifically Directive 2009/24/EC, as interpreted in the case of UsedSoft GmbH v Oracle International Corp. This legislation permits the resale of software licenses, including those acquired via download. www.vendafly.com adheres strictly to these legal frameworks, ensuring all transactions of Windows keys are lawful and legitimate. For more details on the directive, please visit EUR-Lex (https://eur-lex.europa.eu/legal-content/EN/ALL/?uri=CELEX%3A62011CJ0128)